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Top Tasks: A How-to Guide Gerry McGovern
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Top Tasks: A How-to Guide
Gerry McGovern
Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a result of 15 years of research and practice. Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.
184 pages
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 25 septembre 2018 |
| ISBN13 | 9781916444607 |
| Éditeurs | Silver Beach |
| Pages | 184 |
| Dimensions | 153 × 228 × 13 mm · 276 g |
| Langue et grammaire | Anglais |
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