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Providing Quality in the Public Sector Ed edition
Lucy Gaster
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Providing Quality in the Public Sector Ed edition
Lucy Gaster
Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.
304 pages, glossary, bibliography, index
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 16 mars 2003 |
| ISBN13 | 9780335209552 |
| Éditeurs | Open University Press |
| Pages | 304 |
| Dimensions | 151 × 228 × 25 mm · 466 g |
