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Managing Customer Service - Institute of Learning & Management Super Series 5e édition
Institute of Leadership & Management
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Managing Customer Service - Institute of Learning & Management Super Series 5e édition
Institute of Leadership & Management
Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management.
120 pages, black & white illustrations, diagrams
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 27 avril 2007 |
| ISBN13 | 9780080464190 |
| Éditeurs | Taylor & Francis Ltd |
| Pages | 106 |
| Dimensions | 211 × 294 × 7 mm · 430 g |
| Langue et grammaire | English |
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