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![Cover for Sonja M Salmen · Handbuch Electronic Customer Care: Der Weg zur digitalen Kundennahe (Paperback Book) [Softcover reprint of the original 1st ed. 2004 edition] (2012)](https://imusic.b-cdn.net/images/item/original/168/9783642622168.jpg?sonja-m-salmen-2012-handbuch-electronic-customer-care-der-weg-zur-digitalen-kundennahe-paperback-book&class=scaled&v=1548322372)
![Cover for Sonja M Salmen · Handbuch Electronic Customer Care: Der Weg Zur Digitalen Kundennahe (Book) [2004 edition] (2004)](https://imusic.b-cdn.net/images/item/original/436/9783790802436.jpg?sonja-m-salmen-2004-handbuch-electronic-customer-care-der-weg-zur-digitalen-kundennahe-book&class=scaled&v=1548338438)