Communiqués par Jeff Shapiro

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Cover for Jeff Shapiro · Wow Moments: Fifty Thank-yous and Ten Curses: a Customer Service Story (Paperback Book) (2015)

Wow Moments: Fifty Thank-yous an... (2015)

Cover for Jeff Shapiro · Renato's Luck (Paperback Book) [1st Perennial Ed edition] (2001)

1st Perennial Ed edition

Renato's Luck (2001)