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![Cover for Hal Rosenbluth · The Customer Comes Second: Put Your People First and Watch 'em Kick Butt (Hardcover Book) [Revised and Updated edition] (2002)](https://imusic.b-cdn.net/images/item/original/566/9780060526566.jpg?hal-rosenbluth-2002-the-customer-comes-second-put-your-people-first-and-watch-em-kick-butt-hardcover-book&class=scaled&v=1415783205)