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![Cover for Evangelos Grigoroudis · Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality - International Series in Operations Research & Management Science (Paperback Book) [2010 edition] (2012)](https://imusic.b-cdn.net/images/item/original/021/9781461425021.jpg?evangelos-grigoroudis-2012-customer-satisfaction-evaluation-methods-for-measuring-and-implementing-service-quality-international-series-in-operations-research-management-science-paperback-book&class=scaled&v=1612218917)
![Cover for Evangelos Grigoroudis · Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality - International Series in Operations Research & Management Science (Hardcover Book) [2010 edition] (2009)](https://imusic.b-cdn.net/images/item/original/396/9781441916396.jpg?evangelos-grigoroudis-2009-customer-satisfaction-evaluation-methods-for-measuring-and-implementing-service-quality-international-series-in-operations-research-management-science-hardcover-book&class=scaled&v=1605099281)