Communiqués par Bernd Stauss

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Cover for Bernd Stauss · Effective Complaint Management: The Business Case for Customer Satisfaction - Management for Professionals (Hardcover Book) [Second Edition 2019 edition] (2019)

Second Edition 2019 edition

Effective Complaint Management: ... (2019)

Cover for Bernd Stauss · Services Science: Fundamentals, Challenges and Future Developments (Paperback Book) [Softcover reprint of hardcover 1st ed. 2008 edition] (2010)

Softcover reprint of hardcover 1st ed. 2008 edition

Services Science: Fundamentals, ... (2010)

Cover for Bernd Stauss · Aktuelle Forschungsfragen Im Dienstleistungsmarketing - Fokus Dienstleistungsmarketing (Paperback Book) [2009 edition] (2008)

Aktuelle Forschungsfragen Im Die... (2008)

Cover for Bernd Stauss · Services Science: Fundamentals, Challenges and Future Developments (Hardcover Book) [2008 edition] (2007)

Services Science: Fundamentals, ... (2007)

Cover for Bernd Stauss · Beschwerdemanagement Excellence (Paperback Book) [Softcover Reprint of the Original 1st 2003 edition] (2003)

Softcover Reprint of the Original 1st 2003 edition

Beschwerdemanagement Excellence (2003)

Cover for Bernd Stauss · Service Quality and Management - Fokus Dienstleistungsmarketing (Paperback Book) [1999 edition] (1999)

Service Quality and Management -... (1999)

Cover for Bernd Stauss · Qualitatsmanagement und Zertifizierung (Paperback Book) [1994 edition] (1994)

Qualitatsmanagement und Zertifiz... (1994)