An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses - Alireza Faed - Livres - Springer International Publishing AG - 9783319003238 - 28 juin 2013
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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition

Alireza Faed

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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition

This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development.


440 pages, 87 black & white illustrations, 11 colour illustrations, biography

Médias Livres     Hardcover Book   (Livre avec dos et couverture rigide)
Validé 28 juin 2013
ISBN13 9783319003238
Éditeurs Springer International Publishing AG
Pages 349
Dimensions 155 × 235 × 25 mm   ·   657 g
Langue et grammaire French