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Assessing Service Quality: Satisfying the expectations of library customers 3e édition
Peter Hernon
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Assessing Service Quality: Satisfying the expectations of library customers 3e édition
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 31 mai 2015 |
| ISBN13 | 9781783300594 |
| Éditeurs | Facet Publishing |
| Pages | 232 |
| Dimensions | 280 × 218 × 15 mm · 610 g |
| Langue et grammaire | English |
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