Faites connaître cet article à vos amis:
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams James Kalbach 2e édition
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
James Kalbach
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
400 pages
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 30 novembre 2020 |
| ISBN13 | 9781492076636 |
| Éditeurs | O'Reilly Media |
| Pages | 400 |
| Dimensions | 187 × 233 × 25 mm · 698 g |
| Langue et grammaire | Anglais |