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Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) H. David Sherman 2006 edition
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Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
H. David Sherman
The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
328 pages, 63 black & white tables, biography
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 20 novembre 2014 |
| ISBN13 | 9781461498056 |
| Éditeurs | Springer-Verlag New York Inc. |
| Pages | 328 |
| Dimensions | 155 × 235 × 19 mm · 494 g |
| Langue et grammaire | Anglais |
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