Faites connaître cet article à vos amis:
Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries Peter Hernon
Avez-vous un profil ? Connectez-vous
Les cadeaux de Noël peuvent être échangés jusqu'au 31 janvier
Nos clients disent :
Ajouter à votre liste de souhaits iMusic
Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
Peter Hernon
In this companion to the volume "Assessing Service and Quality: Satisfying the Expectations of Library Customers", the authors outline a step-by-step process to identify needs, improve service quality, evaluate customer satisfaction and implement a service plan that keeps patrons in the library.
160 pages, Illustrations
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 6 octobre 2000 |
| ISBN13 | 9780838907894 |
| Éditeurs | American Library Association |
| Pages | 160 |
| Dimensions | 216 × 279 × 12 mm · 471 g |
| Langue et grammaire | Anglais |
Plus par Peter Hernon
Afficher tout
![Cover for Peter Hernon · U.S. Government on the Web: Getting the Information You Need, 3rd Edition (Paperback Book) [3 Revised edition] (2003)](https://imusic.b-cdn.net/images/item/original/867/9781591580867.jpg?peter-hernon-2003-u-s-government-on-the-web-getting-the-information-you-need-3rd-edition-paperback-book&class=scaled&v=1396454750)
![Cover for Peter Hernon · Service Quality in Academic Libraries (Hardcover Book) [First edition] (1996)](https://imusic.b-cdn.net/images/item/original/091/9781567502091.jpg?peter-hernon-1996-service-quality-in-academic-libraries-hardcover-book&class=scaled&v=1409834533)
![Cover for Peter Hernon · Service Quality in Academic Libraries (Paperback Book) [1st Paperback edition] (1996)](https://imusic.b-cdn.net/images/item/original/107/9781567502107.jpg?peter-hernon-1996-service-quality-in-academic-libraries-paperback-book&class=scaled&v=1409593854)
![Cover for Peter Hernon · Statistics: A Component of the Research Process, 2nd Edition (Hardcover Book) [2 Revised edition] (1994)](https://imusic.b-cdn.net/images/item/original/929/9781567500929.jpg?peter-hernon-1994-statistics-a-component-of-the-research-process-2nd-edition-hardcover-book&class=scaled&v=1582615212)
![Cover for Peter Hernon · Public Access to Government Information: Issues, Trends and Strategies, 2nd Edition (Paperback Book) [2 Revised edition] (1988)](https://imusic.b-cdn.net/images/item/original/230/9780893915230.jpg?peter-hernon-1988-public-access-to-government-information-issues-trends-and-strategies-2nd-edition-paperback-book&class=scaled&v=1486051641)
Voir tous les Peter Hernon ( par ex. Paperback Book , Hardcover Book , CD et Book )