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Delivering Profitable Value Michael J. Lanning New edition
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Delivering Profitable Value
Michael J. Lanning
"Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries."--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.
336 pages, illustrations
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 2000 |
| ISBN13 | 9780738201627 |
| Éditeurs | The Perseus Books Group |
| Pages | 336 |
| Dimensions | 153 × 229 × 22 mm · 512 g |
| Langue et grammaire | Anglais |
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