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The Managed Heart: Commercialization of Human Feeling 3e édition
Arlie Russell Hochschild
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The Managed Heart: Commercialization of Human Feeling 3e édition
Arlie Russell Hochschild
In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.
339 pages, 4 tables, 1 chart
| Médias | Livres Paperback Book (Livre avec couverture souple et dos collé) |
| Validé | 31 mars 2012 |
| ISBN13 | 9780520272941 |
| Éditeurs | University of California Press |
| Pages | 352 |
| Dimensions | 140 × 208 × 21 mm · 390 g |
| Langue et grammaire | English |
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