Faites connaître cet article à vos amis:
Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) H. David Sherman 2006 edition
Prix
€ 114,99
Commandé depuis un entrepôt distant
Livraison prévue 2 - 16 nov.
Les cadeaux de Noël peuvent être échangés jusqu'au 31 janvier
Recevez une notification pour les nouvelles sorties de H. David Sherman
Nos clients disent :
Ajouter à votre liste de souhaits iMusic
Également disponible en tant que :
Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
H. David Sherman
The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
328 pages, 63 black & white tables, biography
| Médias | Livres Book |
| Validé | 29 juin 2006 |
| ISBN13 | 9780387332116 |
| Éditeurs | Springer-Verlag New York Inc. |
| Pages | 328 |
| Dimensions | 182 × 239 × 28 mm · 739 g |
| Langue et grammaire | Anglais |
![Cover for Paulo Ney De Souza · Berkeley Problems in Mathematics - Problem Books in Mathematics (Hardcover Book) [Fourth Edition 2026 edition] (2027)](https://imusic-static.b-cdn.net/images/missing-tall.png)
![Cover for Yves Tille · Sampling Algorithms: with R - Springer Series in Statistics (Hardcover Book) [Second Edition 2027 edition] (2027)](https://imusic.b-cdn.net/images/item/original/740/9781071655740.jpg?yves-tille-2027-sampling-algorithms-with-r-springer-series-in-statistics-hardcover-book&class=scaled&v=1790602619)
![Cover for Observing Photons in Space: A Guide to Experimental Space Astronomy - ISSI Scientific Report Series (Hardcover Book) [Third Edition 2026 edition] (2027)](https://imusic.b-cdn.net/images/item/original/231/9781071654231.jpg?2027-observing-photons-in-space-a-guide-to-experimental-space-astronomy-issi-scientific-report-series-hardcover-book&class=scaled&v=1780314405)
![Cover for Loring W. Tu · An Introduction to Manifolds - Universitext (Paperback Book) [Third Edition 2027 edition] (2027)](https://imusic.b-cdn.net/images/item/original/364/9781071653364.jpg?loring-w-tu-2027-an-introduction-to-manifolds-universitext-paperback-book&class=scaled&v=1780314358)
![Cover for Andre Anders · Cathodic Arcs: From Fractal Spots to Energetic Deposition - Springer Series on Atomic, Optical, and Plasma Physics (Hardcover Book) [Second Edition 2026 edition] (2027)](https://imusic.b-cdn.net/images/item/original/835/9781071654835.jpg?andre-anders-2027-cathodic-arcs-from-fractal-spots-to-energetic-deposition-springer-series-on-atomic-optical-and-plasma-physics-hardcover-book&class=scaled&v=1780314416)
![Cover for Biomedical Engineering Principles in Sports (Hardcover Book) [Second Edition 2026 edition] (2027)](https://imusic.b-cdn.net/images/item/original/798/9781071654798.jpg?2027-biomedical-engineering-principles-in-sports-hardcover-book&class=scaled&v=1788246125)
![Cover for Hendrik Van den Berg · The Economics of Immigration: Theory, History and Policy - Population Economics (Hardcover Book) [Third Edition 2026 edition] (2027)](https://imusic.b-cdn.net/images/item/original/477/9781071654477.jpg?hendrik-van-den-berg-2027-the-economics-of-immigration-theory-history-and-policy-population-economics-hardcover-book&class=scaled&v=1780314393)
![Cover for Accelerator Physics at the Tevatron Collider - Particle Acceleration and Detection (Hardcover Book) [Second Edition 2026 edition] (2027)](https://imusic.b-cdn.net/images/item/original/791/9781071653791.jpg?2027-accelerator-physics-at-the-tevatron-collider-particle-acceleration-and-detection-hardcover-book&class=scaled&v=1782130051)
![Cover for Melanoma: Methods and Protocols - Methods in Molecular Biology (Hardcover Book) [Second Edition 2027 edition] (2026)](https://imusic.b-cdn.net/images/item/original/181/9781071656181.jpg?2026-melanoma-methods-and-protocols-methods-in-molecular-biology-hardcover-book&class=scaled&v=1790602583)
![Cover for Computational Methods in Synthetic Biology - Methods in Molecular Biology (Hardcover Book) [Third Edition 2027 edition] (2026)](https://imusic.b-cdn.net/images/item/original/825/9781071655825.jpg?2026-computational-methods-in-synthetic-biology-methods-in-molecular-biology-hardcover-book&class=scaled&v=1790602614)
![Cover for RNA-Chromatin Interactions: Methods and Protocols - Methods in Molecular Biology (Hardcover Book) [Second Edition 2027 edition] (2026)](https://imusic.b-cdn.net/images/item/original/266/9781071656266.jpg?2026-rna-chromatin-interactions-methods-and-protocols-methods-in-molecular-biology-hardcover-book&class=scaled&v=1790602568)
![Cover for Ewing Sarcoma: Methods and Protocols - Methods in Molecular Biology (Hardcover Book) [Second Edition 2027 edition] (2026)](https://imusic.b-cdn.net/images/item/original/863/9781071655863.jpg?2026-ewing-sarcoma-methods-and-protocols-methods-in-molecular-biology-hardcover-book&class=scaled&v=1790602610)
![Cover for Atomic Force Microscopy: Methods and Protocols - Methods in Molecular Biology (Hardcover Book) [Second Edition 2027 edition] (2026)](https://imusic.b-cdn.net/images/item/original/542/9781071655542.jpg?2026-atomic-force-microscopy-methods-and-protocols-methods-in-molecular-biology-hardcover-book&class=scaled&v=1791812257)
![Cover for RNA Remodeling Proteins: Methods and Protocols - Methods in Molecular Biology (Hardcover Book) [Third Edition 2027 edition] (2026)](https://imusic.b-cdn.net/images/item/original/702/9781071655702.jpg?2026-rna-remodeling-proteins-methods-and-protocols-methods-in-molecular-biology-hardcover-book&class=scaled&v=1790602627)
![Cover for Intestinal Stem Cells: Methods and Protocols - Methods in Molecular Biology (Hardcover Book) [Second Edition 2027 edition] (2026)](https://imusic.b-cdn.net/images/item/original/118/9781071654118.jpg?2026-intestinal-stem-cells-methods-and-protocols-methods-in-molecular-biology-hardcover-book&class=scaled&v=1790602647)
![Cover for Stem Cell Transcriptional Networks: Methods and Protocols - Methods in Molecular Biology (Hardcover Book) [Third Edition 2027 edition] (2026)](https://imusic.b-cdn.net/images/item/original/382/9781071655382.jpg?2026-stem-cell-transcriptional-networks-methods-and-protocols-methods-in-molecular-biology-hardcover-book&class=scaled&v=1790604482)
![Cover for Vaccinophobia and Vaccine Controversies of the 21st Century (Hardcover Book) [Second Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/637/9781071654637.jpg?2026-vaccinophobia-and-vaccine-controversies-of-the-21st-century-hardcover-book&class=scaled&v=1788180241)
![Cover for MicroRNA Target Identification: Methods and Protocols - Methods in Molecular Biology (Hardcover Book) [Second Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/913/9781071653913.jpg?2026-microrna-target-identification-methods-and-protocols-methods-in-molecular-biology-hardcover-book&class=scaled&v=1788244300)